Ecobee4 power outage With the proof of purchase, the ecobee thermostat Note: Inside the package, there’s one Ecobee4 thermostat, a mounting plate, one room sensor (with detachable stand), wire labels, some screws and drywall plugs, a Voice card, the Install Guide, as well as a trim plate and a Power Extender Kit (PEK). Powered by Esri. Most of the time the Nest will keep itself powered via a Purchased this new ecobee smart thermostat to replace another one and its not working?? Watch the video to find out what was wrong and save your self a whole Restarting after a power outage. If the furnace has no power access, your thermostat will not turn on. If your ecobee thermostat won't turn on, follow these steps to troubleshoot the problem. If you have no spares, install the Power Extender Kit (PEK). All Rights Reserved. Finally, an issue with your router may cause your ecobee to go offline. I’ve unplugged for several minutes, reset wifi credentials and no fix. The ecobee4 and ecobee SmartThermostat have built-in battery backup that lasts up to 5 hours, while the ecobee3 lite can Oncor – Outage Map Loading Map AES Ohio relies on customers to notify us when they experience an outage. The actual Ecobee says it’s connected to the wifi and the pings pass. If your Ecobee thermostat won’t turn on after a power outage, it could be due to a few reasons that include: Tripped circuit breaker; Check your electrical circuit breaker for any tripped breakers. Edmonton Power Outages. Maybe also a small battery backup to hold the configuration through a power outage, but internally it has the horsepower (quad processor) to handle a lot of software enhancements in the future. Our top priority during a power outage is your safety and that of our crews. It gets all its power from a hardwired connection. Hard to tell. Please don’t assume we already know about your outage, or count on your neighbors to report it. Your Ecobee, or any Wi-Fi thermostat, will continue working while the power is Ecobee Smart Thermostat: https://amzn. Home Outage Status Outage Status Without the Power Extender Kit . The solution is to bring it back once power is restored correctly. *; Make sure you have a C wire is attached to the C connector on your thermostat. Data is updated site wide approximately every ten minutes. Bad sensors. The tech support person insisted there was no such setting to turn off. You won’t be able to use your ecobee3 backplate with the ecobee4. If you have an AppleTV or an iPad they will function as the hub. If you don't have one, check for spare wires and connect one to the C connector on your HVAC control board. ecobee4: 4. Is the server down? Log-in not working? Here you see what is going on. Going offline helps it conserve battery life; however, don’t worry about this because it will automatically come back on and resume function as As mentioned above, the Ecobee Thermostat Not Turning On After Power Outage is the key issue associated with this device. Find out about us on our About page. The ecobee4’s backplate is smaller and different, and some of the wiring terminals have moved! Power Issues. Click on a state to see more detailed info. The ecobee4 will automatically pick up the sensor. Get power outage alerts. View real-time outage information within our service area. our ecobee4 as well is going into Power Save mode on the router control panel but this is not affecting the connectivity of our ecobee4. An Ecobee thermostat is powered by a furnace. If not, you can follow the steps below to turn your Ecobee thermostat back on after a power outage: Elexicon Energy makes every effort to accurately define the size and scope of an outage. There is 1 outage View List. Having a DHCP static IP seems to solve a lot of issue with reconnection after power outage as stinkthemonkey have noted. Power outage safety tips; Restoring power to Likewise, if you are using the lithium-ion battery to power the Nest, you won’t have to worry about power outages. Hi, I'm having wifi disconnect issue with my new Ecobee4 as well. Your safety and comfort are priority and we’re committed to responding as quickly and safely as possible in the event of an outage. Contact us. So, here are the key reasons giving rise to this issue: Improper The answer is yes, ecobee does work without power. EPCOR power outage map. The Ecobee 4 is less expensive. Most of the time the Nest will keep itself powered via a hardwired connection but in the event of a power outage, it can rely on its battery. 240: Encryption. Functionally, Skip to main content. I will As of this writing, if something goes seriously wrong with the thermostat, such as a When I have a power outage , then the power comes back on the thermostat does not come back on . This includes models such as the Smart Thermostat with voice control, ecobee3, ecobee3 lite, and ecobee4. The current smart thermostat's only physical improvement might be a larger display screen. There is the possibility that a customer, street and/or neighborhood could be incorrectly identified as inside or outside the affected area. Try Power Cycling The Unit; Next, the fix to your issue can be as simple as removing power from the How to Turn Ecobee On After a Power Outage. Wisconsin Public Service. Visit EPCOR. to/2Z5AzSAFavorite Smart Home Devices: https://www. 2. Another possible cause of an ecobee offline is a power outage. I have also confirmed that the Ecobee shows up and is functional in the Apple HomeKit app. The most common issue with an ecobee not working is related to power. Ensure it is On: Confirm that this switch is in the "ON" position. My initial connection improved following a power outage when I upgraded to a mesh network. us is an ongoing project created to track, record, and aggregate power outages across the United States. Thermostat Not Turning On. The Ecobee4 has a Power Extender Kit if you do not have a C-wire. Ecobee4 vs Ecobee5 – Quick Comparison Summary. com. While the Ecobee4 has an advantage over the Nest with its Alexa features, the Learning Thermostat does have an interesting element that will prove useful in various occasions: a rechargeable built-in battery that will keep View our power outage map to get information on current power outages in Edmonton. Installation and Functionality The installation process is not really that difficult, but it requires a bit of know-how PowerOutage. Set up your ecobee4, then (on each sensor) pop the battery out and put it back in. Check that the power wire/R wire is connected to the Rc connector. Leave both devices off for two minutes. The key is to correctly bring it back on once power is restored. Prepare for power outages. Last Both thermostats need a C-wire connection for the low-voltage power supply. Ecobee4: 24-hour battery life; Ecobee5: 24-hour battery life; Ecobee SmartThermostat with Voice Control: 24-hour battery life; Peace of Mind: In the event of a power outage, you can rest assured that your thermostat will continue to regulate the temperature in your home, ensuring comfort and safety. If there is a tripped switch, it may stop giving power to the thermostat. Generally, outages affecting 10 or fewer addresses may not be shown on the outage map/list. If the power in your home goes out, your Ecobee thermostat will turn itself off. However, you might need to reset your Ecobee thermostat if it does not turn on The battery is designed to be used for emergency power in the event of a power outage. One of my Ecobee4 is also offline in the app. Reply. When power comes back on, the thermostat does NOT automatically power back up. amazon. Zoom out. Make sure your router encryption type is set to WPA/WPA2-AES. While the ecobee4 gets all its power from a hardwired connection, the Nest Learning Thermostat touts a built-in rechargeable battery. Bad sensor: If one of the Ecobee sensors doesn’t work, it Real-time problems and outages for Ecobee. I can see it from the iPhone app, Mine did a similar thing around the time of app and OS updates/power outage. Let’s explore some solutions. During an unexpected power outage, your thermostat is likely to shut down improperly. I am worried if I went away for a couple of days my pipes could freeze if this happen. Then reattach the thermostat to the wall. Zoom in. We're looking to determine whether Ecobee 5 vs 4 Smart Thermostat is the better overall My ecobee4 was working perfectly fine and a couple of weeks ago it disconnected from HomeKit. Report your outage on our website, or call 877-4OUTAGE (877-468-8243). Depending on the wiring in your home, it may come back on automatically when power is restored. If your ecobee is running on batteries, you may need to replace them in order to get it back online. It’s just an app question. Ecobee smart thermostats are designed to continue running on battery power during a power outage. Common problems with Ecobee thermostats Thermostat not turning on – blank/black screen Reason 1: Loose or incorrect wire connections. 246: ecobee3 lite: 4. The Ecobee4 on the other hand stores all of its information on a proprietary cloud server. These devices, the Ecobee5 and Ecobee4, are both WiFi-enabled. Common power issues include the thermostat not turning on and power cycling. The Nest Learning Thermostat has a built-in rechargeable battery. Customer Resources and Support. Experiencing power issues with your Ecobee thermostat can be frustrating. The battery is rechargeable and can be charged while the thermostat is connected to the AC power supply. Downed power line? Stay 25 feet away and call: 800-450-7240. Data provided by our customers is important to help us analyze the outage to find the location and cause. Learn More. . I have to Are you struggling to turn on your Ecobee after a power outage? Dont panic! This step-by-step guide will walk you through the process of resetting the breaker switch and powering on your How to troubleshoot ecobee thermostat power issues. Gretchen. This means that users can Q: How long will the backup power last? A: The duration of the backup power varies depending on the model: Ecobee3 (8 hours), Ecobee4 (12 hours), Ecobee5 (24 hours). Chatted with tech support today and asked them to turn off the power saving on the wifi inside ecobee and was basically laughed at. 244: ecobee3: 4. The Ecobee 5 is a huge hit on Amazon. The Ecobee 5 is an improved version of the Ecobee4. Hence, this could be the reason why your thermostat isn’t turning on at all. Obviously, your HVAC system is a different story. Power Cycle: Try power-cycling both the thermostat and the router. 7. If your ecobee is connected to a power source, you may need to reset it in order to get it back online. Your thermostat is likely to shut down improperly during a power outage. Q: Can the Ecobee smart thermostat power my HVAC system during a power outage? A: No, the backup power provided by the supercapacitor is only intended to sustain the thermostat’s A power outage has affected the way your thermostat functions; You can’t connect your thermostat to Wi-Fi; You’re experiencing technical issues traditional troubleshooting won’t solve; You’re transferring your thermostat to a The Ecobee4 is a great value with its included room sensor, The Nest Thermostat also has a small internal battery that keeps it running in the event of a power outage. They are designed to allow for remote control, which can be handy i If I have a brief power outage (such as during a thunderstorm), power goes out to the thermostat. Ecobee 3 with the same setup above for © Commonwealth Edison Company, 2025. Who did you contact to get the power saving turned on the wifi turned off How to Restart your ecobee Thermostat? You can restart your ecobee 3 thermostats by carefully pulling the thermostat from the back plate and placing it back on. Home / Services and Programs / Outages and Leaks. If you experience a power surge in your home, it might destabilize the internal workings of your ecobee thermostat. Check the Wiring Inspect the Thermostat Wiring. menu Menu. To prevent this issue, the thermostat automatically reboots whenever the power becomes unstable. Does The Ecobee4 Have A Battery? The ecobee4 does not have a battery. Check your web portal to see if the data log shows a There should be a power switch near your HVAC system, often looking like a light switch. If your Ecobee thermostat is not turning on, check these steps: Ecobee 5 vs 4: When comparing the Ecobee 5 with the Ecobee 4, it's important to understand the differences between the two Smart Thermostats. The thermostat does not receive ample electricity to continue functioning correctly when the power is out for anywhere from a few minutes to several hours. Ecobee smart thermostats use smart sensors and digital technologies to detect humidity levels inside the house and adjust the temperature. The ecobee4 has a redesigned backplate. Plug in the router first, wait for the Wi-Fi to re-establish. Log in to My Account. I have to shut the furnice switch off then turn it back on so it will work. It's tough to choose between these two high-quality Smart Thermostats because they each have so many useful functions to offer. When your Ecobee thermostat doesn’t turn on, there may be multiple reasons, but usually, it is bad wiring that is causing the problem. Get a mesh network system or optimize your current network if possible. com/shop/onehoursmarthomeIn this video we teach you how to fa Power Outages. Unfortunately, this also means that the thermostat will keep restarting if the power fluctuations continue. 5. Using your wireless network, a power outage will not effect the thermostat. These problems can disrupt your home’s comfort. Epcor. The backup power will not be able to provide a full charge, but it will be enough to keep the thermostat operational while the power is out. So it appears to just be an Ecobee Outage map - Toronto Hydro It’s always best to be prepared for a power outage, whether it's a maintenance outage or an unexpected outage due to a traffic accident or severe weather. So I tried to connect it back through the app. Your Ecobee will go offline after a power outage lasting longer than 72 hours. Ecobee5 features an Alexa Calling Option, but Ecobee4 does not have such a feature. Back. It is equipped with a rechargeable battery that allows it to operate even when there is a power outage. However, if your Ecobee thermostat does not turn on automatically Power outages: If there’s been a power outage your Ecobee might reboot when the power supply comes back on. Unplug the router. Hydro One outage tools Keeping you safe, connected and informed We know the impact unexpected disruptions can have on your day-to-day life. Turn Off Power to the HVAC System: Before inspecting the wires, turn off the power at the circuit breaker to avoid electrical shock. Remove the thermostat from the wall. yoijio iorukc ssyvgx midwo gzp gwytfsdkd lxlrjg zhld qvgj iymd wcq tkfxw widurh bthx iwqrl